Refund Policy

You can get a refund within 7 days of buying a pass if an analysis fails and still fails when you retry it.

1. When you can get a refund

A refund is available when all of these are true:

• You ask for it within 7 days of buying your thematicanalysis.ai pass.
• An analysis failed: it stopped with an error message and did not produce a report.
• You ran the same analysis again, and it failed a second time.

A run that fails is not counted against your pass, so retrying costs you nothing.

2. When a refund isn't available

• More than 7 days have passed since you bought the pass.
• The analysis completed and produced a report, including when you would have liked different themes or wording.
• A file couldn't be imported (for example a scanned PDF or a password-protected document). The app tells you which file and how to fix it, and nothing is run or counted.
• You changed your mind, or didn't use the pass.

3. How to request a refund

Within 7 days of purchase, email hello@thematicanalysis.ai and include:

• The email address you paid with. We use it to find your order, so it must match the address you entered at checkout, even if you write to us from a different one.
• Which pass you bought (the Thesis Sprint Pass or the Advanced Project Pass) and when.
• When the analysis failed, and the error message you saw. A screenshot helps.

Start a refund request email

4. What happens next

• We find your order using the email address you gave, check the failed runs, and reply to you.
• If your request qualifies, the refund is returned to the payment method you used at checkout.
• A refund usually takes about 7 days to reach your account. Your bank or card provider may take a little longer to show it.

5. Your access after a refund

When a refund is issued, the pass's access is revoked automatically. Paid features stop working on every device, the access link in your purchase email no longer unlocks the pass, and the analyser returns to the free tier. Export any reports you want to keep before you request a refund.

6. Who processes payments

Payments are handled by Polar, our merchant of record, so your card statement may show Polar rather than thematicanalysis.ai. Refunds are issued through Polar to your original payment method. Passes are one-time payments, not subscriptions, so there is nothing to cancel.

7. Try it free first

The free analysis costs nothing, so you can check the tool works with your documents before you buy a pass.

8. Contact

Questions about a payment or a refund? Email hello@thematicanalysis.ai.